Frequently Asked Questions
How do I store my Smash Cake?
Our Smash Cakes are best when kept out of direct sunlight and stored in a cool dry area. Please don't store in the fridge.
What's inside the Smash Cakes?
We fill our Smash Cakes with your favourite confectionery. Our standard mix consists of 1KG of The Natural Confectionery Party Mix. We also offer Sour Gummy Mix and Cadbury Favourites Mix at this stage. If you have a specific request, please email us.
How many days notice do I need to give?
Smash Cakes that are ordered within our range only needs 48 hours notice. For any custom orders or any Smash Cakes with special requests, please allow 7 days notice. We always try our best to accommodate all orders, if it is urgent please email us info@hellosmashcake.co.nz.
Can I request for a custom-made cake?
Yes, of course! If you'd like something special made that you can't find on our site, contact us and we are more than happy to help bring your idea to life.
Refunds and Returns
Our products are handmade to order so we do not offer refunds or returns.
If a cancellation request is received more than 72 hours from date of delivery or pick up and the product has not yet been produced, we can offer a refund. No refunds will be issued once the products have been produced. Cancellation requests must be placed by email.
If you have any questions, please do not hesitate to reach out to us via email at info@hellosmashcake.co.nz.